Remote AssistanceRemote Assistance for our clients is a service we provide to assist with any immediate support needs they have. In most cases a physical site visit is not required to help the customer resolve whatever challenges they need to overcome. This is just one of the many ways we help drive down costs for our clients by offering remote support options.
What is Remote Assitance? Remote assistance is a safe and secure capability where a technician remotely connect to our clients desktop/system through a standard internet connection and provides technical support . Many of our customers prefer this method of support. It enables immediate, efficient and low cost option for our customers to receive technical support. | Is Remote Assistance Secure? Our Technicians connect to your system securely via a 128 bit SSL encrypted connection. This type of connection method is an industry standard used by all mainstream banking and financial institutions for online transactions. At the end of the remote session, the connection is terminated and the remote session is ended. | |
How Does Remote Assistance Work? Our Support Technicians make a safe and secure connection to your computer via the internet. The remote connection allows for screen/mouse and keyboard sharing to occur. Our technician will then be able to assist the customer with any issue required interactively while on the phone. At the end of the support session, the connection is terminated and the remote assistance session is ended. | How Do I Obtain Remote Assistance? Please click on the "Live Help" icon/image on our main page in the left column. If a LIVE Technician is available, a remote support session will begin immediately. Should all of our technicians be occupied with other clients, you may leave a message and one of our Technicians will contact you to schedule your remote session. For our Clients who require immediate support, please email our support department at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
